Terms & Conditions

Last Updated: [27 May 2024]

Welcome to Herbal Point! By accessing or using our website (www.herbalpoint.com.au) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or purchasing our products, you confirm that you:

  • Are at least 18 years old or have parental/guardian consent.

  • Accept these Terms and our Privacy Policy.

  • Acknowledge that these Terms may be updated at any time, and continued use constitutes acceptance.

2. Product Information & Disclaimer

a. Nature of Products

  • Herbal Point products are 100% organic and handmade, crafted using traditional methods and natural ingredients.

  • We do not guarantee specific results, as individual outcomes may vary due to factors like lifestyle, genetics, or improper use.

b. No Medical Claims

  • Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

  • They are designed for general wellness and cosmetic use only.

  • Always consult a healthcare professional before using our products, especially if pregnant, nursing, or under medical treatment.

c. Accuracy of Information

  • Product descriptions, including benefits, are based on traditional use and customer feedback. They are not scientifically validated claims.

  • While we strive for accuracy, minor variations in color, texture, or scent may occur due to the natural ingredients used.

3. Consumer Rights & Australian Consumer Law (ACL)

  • Herbal Point complies with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

  • You are entitled to:

    • A repair, replacement, or refund for products that are faulty, damaged, or not as described.

    • Compensation for losses caused by our failure to meet consumer guarantees.

  • Our 30-Day Money-Back Guarantee (for damaged/defective items) operates in addition to your ACL rights.

4. Limitation of Liability

  • Herbal Point and its affiliates are not liable for:

    • Indirect, incidental, or consequential damages (e.g., loss of profits, data, or opportunity).

    • Misuse of products or failure to follow instructions.

    • Allergic reactions or sensitivities to natural ingredients (patch-test recommended).

  • Liability is limited to the maximum extent permitted by Australian law.

5. Returns & Refunds

  • Our Return & Refund Policy outlines eligibility and processes.

  • No refunds for change of mind, allergic reactions, or dissatisfaction unrelated to product quality.

6. Intellectual Property

  • All content on this website (text, logos, images) is owned by Herbal Point and protected under Australian copyright law.

  • Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Website Use & Prohibited Conduct

  • You agree not to:

    • Use automated tools to scrape data or disrupt website functionality.

    • Post false reviews, spam, or harmful content.

    • Violate any laws while using our site.

8. Payment & Orders

  • All prices are in AUD and inclusive of GST (where applicable).

  • We reserve the right to cancel orders due to pricing errors, stock issues, or suspected fraud.

9. Governing Law

  • These Terms are governed by the laws of South Australia, Australia.

  • Disputes will be resolved in South Australian courts.

10. Contact Us

For questions about these Terms:
Email: support@herbalpoint.com.au
Hours: 9:00 AM – 5:00 PM AEST, Monday to Sunday

Your Responsibility:
By purchasing from Herbal Point, you acknowledge that:

  • Results may vary, and our products are not a substitute for medical advice.

  • You have read and understood these Terms.